Solution • Functional Group • Configuration Item • Escalation • Keywords • Related Links

Solution: (Document Title)

Summary: (Provide a high level overview of the purpose of this document and a detail description of the issue being experienced)

Solution:

(Provide specific details regarding the solution)

Escalation:

(Provide escalation path if solution provided does not resolve the issue)

Functional Group:

(Example: Commercial Banking, Retail Banking, Retail Branches….)

Configuration Item: (Used to categorize incidents, Note: for applications check Application Lifecycle)

Keywords:

(Name of system/application/tool and any other keyword that would help identify the Knowledge Document during a Knowledge Database search. Such as alternate names of program or process)

Related Documents:

(Related KB articles or links)